Job Opportunity: Manager, Member Relations

October 28th, 2021

Employer: Responsible Investment Association (RIA)
Location: Toronto
Hours: 37.5 hours per week
Start date: December or January, 2021

Application deadline: Please apply ASAP as interviews are booked on a rolling basis.

About the Responsible Investment Association (RIA)

The Responsible Investment Association (RIA) is Canada’s industry association for responsible investment (RI). The RIA aims to drive the growth and development of RI in Canada, with a vision to align capital with sustainable and inclusive development as codified in the Paris Agreement and the UN Sustainable Development Goals. Our members include asset managers, asset owners, advisors, and service providers who support these objectives.

Please note that RIA staff are working from home through the end of 2021. When staff return to the office sometime in 2022, work will take place in a “hybrid” format. Staff will work from home on some days and at the office on others to facilitate collaboration and teambuilding.


The RIA is a strong proponent of diversity and strives to foster an inclusive workplace culture driven by purpose, wellness, development, and productivity. We encourage applications from traditionally underrepresented groups, including but not limited to: Black and Indigenous communities, people of colour, women, members of the LGBT2Q+ community, and people experiencing disabilities.

Position Overview

Reporting directly to the Director, Research & Membership, your primary role is to support the development and growth of the RIA. You will provide member services and manage relationships with current RIA members and other participants in the responsible investment industry. You will also engage with prospective members to expand our network. In addition to growing and retaining the RIA’s membership base, you will manage other revenue-generating activities such as sponsorships, promoting training & certification, driving event registrations, and more.

Bilingual candidates who are fluent in French and English are strongly encouraged to apply.

Key Responsibilities

Your responsibilities will include, but are not limited to:

  • Managing relationships with current RIA members and building relationships with prospective RIA members across Canada.
  • Delivering member services and actively seeking opportunities to engage members and improve member benefits.
  • Pitching memberships to eligible organizations and individuals.
  • Onboarding new members, including coordinating information flow to other internal functions.
  • Pitching sponsorships to RIA members for events, research, and other projects.
  • Managing the CRM system to optimize the RIA’s relationship management capabilities.
  • Managing and executing reviews of responsible investment products on the RIA’s RI Marketplace.
  • Preparing and delivering presentations and training programs to RIA members and other industry participants.
  • Organizing roundtable meetings for members and coordinating sessions for RIA events.
  • Some travel will be required for conferences, events, and meetings, once in-person meetings resume.
  • Public speaking at select RIA and industry events.
  • Providing support for the RIA’s research, collaborations, and other member initiatives.
  • Other tasks as needed to support the success of the organization. We are a small team operating in a dynamic environment, so everyone must wear “multiple hats.” Staff are expected to fulfill core responsibilities in addition to other smaller administrative tasks to contribute to the success of the organization.

Key Qualifications

  • Minimum 4-5 years of experience in sales and relationship management roles in the investment industry, preferably with an investment industry association, investment firm, brokerage, or service provider working with institutional clients.
  • University degree in a relevant field of study such as business, finance, or a related field.
  • Knowledgeable about responsible investment and ESG issues.
  • Demonstrable project management skills.
  • Familiarity with Salesforce or a similar CRM system.
  • Strong written, communication, and presentation skills.
  • Excellent time management and organizational skills with a meticulous attention to detail.
  • Bilingualism (French and English) would be a valuable asset.
  • Proficient with Microsoft Excel, Word, PowerPoint, and Teams.
  • Familiarity with the following software would be an asset: Google Drive, Dropbox, Slack, Salesforce, Apple Pages, Formstack, and SurveyMonkey.

About You

  • You are a “high achiever,” never satisfied with less than excellent outcomes.
  • You are highly organized and efficient with your time.
  • You are industrious & adaptable, and you have an entrepreneurial spirit.
  • You are savvy with digital platforms, willing and able to quickly learn software applications that are new to you.
  • You are happy to perform tasks outside your job description to help your colleagues.
  • You are passionate about societal issues such as sustainability and inclusion.

What’s in it For You

  • Competitive salary for a non-profit organization.
  • Health and dental benefits after completing three-month probationary period.
  • 6% RRSP contributions after one year of employment.
  • $1,000 annual credit for professional development activities.
  • $1,000 annual credit for wellness expenses.
  • Three weeks of paid vacation (FTE), plus the RIA winter office closure between December 24th and January 1st, for a total of four weeks of paid time off.
  • When hybrid work begins, you will work in a bright, modern office space in downtown Toronto with sit-stand desks and nearby access to public transit.
  • Be part of a small team of professionals who are helping to create positive societal change in the investment industry!

How to Apply

Please send your cover letter and resume as a single PDF to with the subject line, “Manager, Member Relations Position.” The filename of your PDF should follow the format, “FirstName_LastName_Application.”

Your cover letter should explain why you are interested in this position and why you would be an asset to the RIA. The cover letter should be no more than one page. Your résumé should be between 1-3 pages. Your cover letter and resume should be provided as one PDF document. Please do not send multiple attachments.